Lending Tree reports that 58% of tenants have disliked a landlord often due to poor communication or unresolved maintenance issues.
As a property owner, you might feel like you face a tough dilemma. Be too strict, and you risk tenant resentment; too lenient, and rent enforcement becomes difficult. Luckily, there’s a better third option–partnering with property maintenance companies.
These professionals help you keep tenants happy by handling repairs, inspections, and ongoing upkeep. They also free up your time while helping maintain your property’s value.
Still, not every company delivers on its promise. Choosing the wrong one can drive tenants away and cut your income. Here’s how to find a dependable property maintenance partner near you.
Ask About Experience with Similar Properties
Different properties have different needs, so experience really matters when choosing a maintenance company. Ask if the company has worked on rentals like yours–whether:
- Single-family homes
- Apartment buildings
- Mixed-use spaces
- Condominiums
- Townhouses
A company that understands your property type will likely provide better service and faster solutions. Those familiar with multifamily units, for example, often handle tenant concerns more efficiently.
Some real estate maintenance services focus only on residential or commercial buildings, so choose one that matches your needs. The right team helps protect your property and supports your long-term rental goals.
Review Their Communication Process
Good communication keeps your property running smoothly and prevents confusion with tenants or service providers. Ask how the company:
- Logs service requests
- Tracks repair progress
- Updates property owners
- Handles tenant complaints
- Shares inspection results
Some companies use apps or online dashboards, while others may call or email. Pick a system that’s easy for you to use. Also, ask who will contact you for repairs or emergencies.
Strong communication shows the company is organized and reliable. Many property management experts, like Reedy & Company, offer streamlined communication systems. They make sure you stay informed without feeling overwhelmed.
Request References from Current Clients
Talking to other property owners can help you understand what the company does well and where it falls short. Ask for at least three references from people who own properties like yours in size and type. When you call, ask how the company handles repairs, keeps them updated, and manages costs.
Good references will tell you if the company is easy to work with. They can also warn you about hidden fees or delays.
Some property management experts may even invite you to see a property they manage. References give you a real look at their work before you make a final choice.
Check for Proper Licensing and Insurance
Every maintenance company should be licensed and fully insured. That protects both you and your tenants.
Always ask for proof of insurance and check that their license is current. Without proper documentation, you could be held responsible for:
- Accidents
- Injuries
- Damage during repairs
- Legal claims
- Unsafe work on your property
Insurance also covers mistakes made by workers or unexpected issues during a job. Trusted home repair professionals follow the law and work with care.
Some landlords also carry landlord insurance as an extra layer of protection. Never skip this step, even if the company has excellent reviews.
Look for a Local Presence
Hiring a company with a strong local presence often means faster and more dependable service. Local teams understand:
- Area-specific building codes
- Local weather patterns
- Service expectations
- Neighborhood safety concerns
- Common property issues in the area
They often have trusted contacts, such as suppliers and repair crews, nearby. A local company can handle emergencies and routine tasks without long wait times. For commercial landlords, nearby facility management companies help keep things running smoothly.
Local support also makes communication easier. You get timely maintenance, fewer delays, and lower vacancy rates, helping boost your return on investment.
Clarify Contract Terms and Flexibility
Before you sign anything, read the contract and understand what services are included. Some agreements are strict, with little room to change scope or pricing. Others allow you to adjust services as your needs evolve.
A flexible contract can be beneficial for landlords who manage different property types. Be clear about cancellation policies, renewal terms, and any additional fees for emergency services.
Some contracts include monthly inspections, others only handle problems as they arise. A good building upkeep solutions provider will walk you through the terms and help tailor a plan that fits your needs.
Understand Their Pricing Structure
Maintenance prices can vary widely, so it’s essential to ask how each company charges for services. Some use flat monthly fees, while others bill by the hour or per visit to your property. Be sure to ask what’s included in the base rate and which tasks require extra payment.
Emergency repairs, seasonal work, or weekend calls often come with additional fees you should know upfront. A clear and honest pricing model helps you avoid confusion and better manage your property expenses each month.
Some property maintenance companies offer bundled service packages at discounted rates, which can benefit landlords managing multiple units or long-term leases. Always request a written estimate.
Read Online Reviews and Ratings
Online reviews can give insight into a company’s:
- Professionalism
- Speed of service
- Work quality
- Customer service
- Reliability
Look for patterns in what people say, especially complaints about delays or poor communication. One or two bad reviews are normal, but if many people mention the same problems, it’s a red flag. Pay attention to how the company responds to complaints.
A helpful reply shows they care about resolving issues. Sites like Google and Yelp are great places to check. Some real estate maintenance services share reviews on their websites, but third-party sites often give a more honest view.
Property Maintenance Companies You Can Trust
Working with the right property maintenance companies can help protect your investment and boost tenant satisfaction. The best companies handle routine upkeep, emergency repairs, and clear communication. To get the best results, choose a team with experience, transparency, and strong local knowledge.
At Reedy & Company, we are a top-rated property management company based in Memphis, Tennessee. Established in 2002, we bring over two decades of expertise in inspections, repairs, and ongoing maintenance.
We’re trusted to manage over 3,500 properties. Get in touch today to experience expert care.
