CategoriesMemphis News

Assistance during COVID

Utility Assistance

MLGW/Utility Assistance

Per MLGW’s Pandemic Response Plan, they are NOT DISCONNECTING customers until further notice. However, bills will continue to accrue. MLGW has a number of assistance programs in place to help customers year-round. More information can be found at: Please call 544-6549 or use webchat ( to see what is best for you. You may request an extension through My Account.

The following agencies offer utility assistance programs to eligible Shelby County residents:



Low Cost Internet Access

Comcast Internet Essentials

Low-cost internet available to eligible households based on income. First 60 days free for new customers at this time. Apply by April 30, 2020.

Access from AT&T

Low-cost internet available to households that receive SNAP (formerly food stamps) benefits.

 Cell Phone Access

 Access Wireless

Lifeline is a government sponsored program that provides a free phone and 1000 minutes per month for individuals that receive any public assistance program such as Food Stamps, Medicaid/TennCare, Supplemental Security Income (SSI), Temporary Assistance for Needy Families (TANF), Low Income Home Energy Assistance Program (LIHEAP), National Free School Lunch or Federal Housing/Section 8 Assistance.

Assurance Wireless

Provides free cell-phone with 350 free minutes per month for local and long-distance calling within the US, including free voicemail, call waiting, and caller ID, with a limit of one phone per household. Special promotions for additional minutes apply for new enrollees, like extra minutes for the first four months’ service. Must be enrolled in a public assistance program or meet income eligibility criteria to qualify.

 Meal Assistance

Supplemental Nutrition Assistance Program SNAP Application (Formerly known as

Food Stamps)

Mid-South Food Bank Mobile Food Pantry

Student Meal Sites